Commonly Asked Questions
How do I clean and/or care for my range hood?
If you have a Stainless Steel vent hood:
- Apply a nonabrasive cleaner, such as soft scrub, with a slightly damp sponge and rub the area in the same direction as the stainless-steel grain.
- Use a stainless steel cleaner and follow the manufacturer’s instructions.
If your range or vent hood has an enamel or powder coated color finish:
- Apply a nonabrasive cleaner, such as soft scrub, with a slightly damp sponge and rub gently until clean.
- Use a grease cleaner, available at your local hardware or grocery store and follow the manufacturer’s instructions.
Where can I find the Model Number and Serial Number?
The Model Number is an 8 – 10-digit number categorizing your hood. For example: AK7500BS or ZLU-M90BS.
The Serial Number is a 7 – digit number followed by three letters. For example: 1234567ABC.
There are two options for finding the Model Number and Serial Number:
- Range and vent hoods with removable residue cups – remove the right residue cup, behind it on a white sticker will be the model number and serial number.
- All models with a filter – remove the filters, inside the body of the hood there will be a white sticker or foil label with the model number and serial number.
How do I order color samples?
Some of our range hoods have color chips samples or RAL color code references. Please Contact Us to request color samples.
Where can I find information on discontinued models?
A complete database of User Manuals for discontinued models can be found on our Specs & Manuals page.
What if the Grease Cups are falling or sliding out of the unit?
If the grease cups are falling or sliding out of the unit after installation, the bottom panel was not installed correctly. The back lip of the bottom panel must tuck inside the unit in order to secure the grease cups in place.
What if the vent hood’s grease or cleaning solution is not collecting in the cups?
Verify that the hood has been installed correctly. The hood must be level from front to back and side to side. This will cause the grease or cleaning solution to collect at the lowest point.
Range Hood Light Bulbs
How do I remove a light bulb to replace it?
If you own a product from our Core Collection:
- Wear a rubber-type glove and apply enough upward pressure from the base of your palm and turn your hand counter-clockwise. This will loosen the bulb which can then be unscrewed with your hand.
- To access the light bulb socket directly you will need to remove the filter. A diffuser panel just past the filter may need to be removed to access the socket. This can be done by removing a few screws and taking out the panel. From here you can unscrew the light bulb.
- CAUTION: Check that the bulbs are cold to the touch and the power to the hood is turned off from the circuit breaker prior to doing any service work.
You can order replacement light bulbs from our Parts & Accessory Store.
What if my hood motor works, but the lights will not turn on?
Perform a power reset by turning off the power from the circuit breaker, leave it off for 30 minutes. After 30 minutes, turn the power on from the circuit breaker and check the operation of the unit. If the problem persists, please contact our Customer Care team here.
Metal Mesh Filters
How do I clean the filters?
Determine which type of filter you have.
Most filters can be placed in the dishwasher at low heat or short cycle using a non-phosphate detergent. Be sure there are no other items in the dishwasher, the filter can catch food residue. Please note: Discoloration of the filter may occur if using phosphate detergents, or as a result of local water conditions – but this will not affect filter performance. This discoloration is not covered by the warranty.
Filters can also be washed by hand with warm water and a non-phosphate degreasing detergent such as Dawn. Soak the filter for 1 to 2 hours and rinse with water. Allow filter to completely air dry before re-installing the filter and using the range hood.
Filters that are not cleaned regularly and have grease build up may require replacement.
You can order filters from our Parts & Accessory Store.
How do I enable or disable the Clean Air feature?
The clean air feature in a feature that turns the hood on every 4 hours for 10 minutes to circulate the air in your home and keep it fresh.
To enable the Clean Air feature:
- With the hood in the off position, press and hold the on/off button for approximately 5 seconds until the display shows “—” then “A”.
To disable the Clean Air feature:
- With the hood in the off position, press and hold the on/off button for approximately 5 seconds until the display shows “A” then “— ”.
What if cold air is coming through my range hood?
- Check that all pipe connections are properly sealed.
- Check that the damper was installed, this will eliminate air backflow.
What if the range hood is working but the air isn’t venting properly?
- Check that the vent duct at the end isn’t obstructed and that the end cap isn’t too close to the end of the discharge pipe.
- Check that the damper was installed correctly and the flaps operate without obstructions from pipe adapters or other objects.
How do I sync the remote control to the range hood?
Synchronization: to create a unique link between the range hood and the remote control use the following steps:
Instructions for this remote:
- With the range hood off, press and hold the “Power” and “Delay Off” buttons on the remote for 4 seconds until the “Delay Off” indicator on the hood illuminates.
- Press the “Delay Off” button on the hood within 4 seconds to confirm the link. If successful, the Delay Off” indicator will blink 3 times.
- The synchronization is complete.
If you have this remote:
- With range hood off, press and hold the “Lights” button on the range hood until:
- Option 1: The letter “F” shows on the display screen.
- Option 2: The LCD screen blinks on and off.
- Press the “Lights” button on the remote. The lights on the hood will turn on.
- The synchronization is complete.